HELP CENTER

PAYMENTS

What types of payment do you accept?

We currently accept all major US credit and debit cards including reloadable gift cards.

We apologize for the inconvenience currently we cannot accept store gift cards or EBT cards.

Can I use coupons for my order?

Unfortunately no, Beer Butler does not accept coupons.

Can I use a gift card?

If it’s a Visa or a similar reloadable gift card, then yes!

Otherwise, we can only accept debit or credit cards in the app.

Can I get an invoice instead of paying at checkout?

Unfortunately no, all payments must be made in the app with a debit or credit card.

You can view all of your itemized receipts on the Your Orders screen.

Why was I charged a different amount from the original total?

There are several reasons you may be charged more or less than what you saw in your original cart. They are:

Authorization charge: This is only temporary. Like restaurants or hotels, we put an authorization charge on your order in case your bill turns out to be higher for any of the reasons listed below. For example, perhaps your charge when you checked out was $57.40. With the authorization you may see $65.00 on your bank statement instead of $57.40. However, this charge will change back to $57.40 after your order is complete, unless your order ended up costing more.

Special requests: Special requests are requests you can make if an item isn’t found on our website. If you have any special requests in your order, you’ll be charged for them after the order is complete since we don’t know the cost of special request items until your shopper finds the item in the store.

Added items: After you place an order, you can add items to it. You will not see a charge for any items added to your order until after the order is complete.

Replacement items: You can choose to have items replaced or not if something is out of stock. If an item is replaced, you will be charged the amount of the difference in price. If the replacement is more expensive than the item you ordered, you will be charged more. If the replacement is less expensive, you will be charged less.

Out of stock items: If an item is out of stock, we will refund the price of that item to you. This will reduce the amount of your order.

If the charge you are seeing doesn’t fall under any of the categories mentioned here or if you notice a charge from us that you can’t associate with an order, please feel free to contact us at (315) 967-3379.

Why was I charged multiple times for one order?

When the final charge for your order is more than the original checkout total you may see the remaining balance captured on a second charge. This often results from price adjustments from special requests, items added after placing an order, or item substitutions.

In-app tips may also show up as a separate charge.

Can I return an order?

Beer Butler and your personal shoppers cannot accept returns on used or unused products. If something is wrong with your items, please contact our Customer Experience Team and we’re happy to assist!